Order Confirmation

 

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery.

 

If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible.

 

Delivery

 

• All items are delivered by the delivery company of our choice. Most of our products will be delivered flat - packed on a pallet (requiring assembly), delivery is kerb side only. Delivery cost to most of the UK mainland addresses is £39 for any orders over £500. 

 

• Most deliveries are made Monday to Friday between 7am - 6pm. 

 

• Whilst we deliver to most areas in the UK, we are unable to guarantee delivery, within our usual lead times, to certain areas. 

 

• For non-mainland UK, express and international delivery, please contact us to discuss the options available which vary by product. Additional charges will apply depending on the destination and service required.

• On delivery of your products, you will be asked to sign for the goods and to inspect to ensure you accept them. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do and are happy to accept the goods on your behalf.
  

 

Contact Us

 

For more information, please get in touch with our Customer Support team by sending an email at hello@ctybox.co.uk