Introduction

 

CTYBOX collects and processes your personal information in accordance with this privacy policy.  This policy provides you with information regarding our obligations and your rights in compliance with the General Data Protection Regulation (GDPR).

 

CTYBOX is owned and run by Mellberry Ltd , whose registered office is at Sophia House, 28 Cathedral Road, Cardiff, Wales, CF11 9LJ.  We are a company registered in England and Wales under company number 12740755. 

 

Information That We Collect From You

 

Information that you provide to us directly might include personal information such as your name, email address, postal address, telephone number and other personal details.

 

We may also collect non personal information that may identify you such as location, IP address, browser type, operating system and other details about the device you are using.

 

How We Use Your Personal Data

 

We use your personal data to provide our services to you, and process this data under the legal basis of performance of a contract.  Where you have consented we may also use your information to send you promotional offers and marketing.  You are free to withdraw this consent at any time.

 

We respect your privacy at all times. Your information will never be disclosed or shared with others without your consent, unless required to do so by law.

 

Sharing or Disclosing Your Personal Data

 

Whilst we will never disclose or share your data with others without your consent, we use third party processors to provide our services; these companies will process or store your information on our behalf.

 

We use the following third parties:

• We use Shopify for payments, hosting and email. For more information about Shopify, please read their privacy policy at https://www.shopify.com/legal/privacy
• We use Klaviyo for email marketing. For more information about Klaviyo, please read their privacy policy at https://www.klaviyo.com/privacy/policy
• We use Kualo to provide us email services. For more information about Kualo, please read their privacy policy at https://www.iubenda.com/privacy-policy/698140/legal
• We use Google to provide us web data analytics services. For more information about Google , please read their privacy policy at https://policies.google.com/privacy?hl=en-US
• We use Facebook for marketing tracking, please see the cookie section of this privacy policy for further information.

 

We ensure all processors acting on our behalf act in accordance with this privacy notice.

 

Your Rights

 

Under GDPR you have the right to access personal information that CTYBOX processes about you.

 

You can request from us information about:

• The personal data we hold about you
• The categories of personal data concerned
• The purposes of the processing
• Details to whom your personal data has/will be disclosed
• How long we retain your personal data
• If we did not collect the data directly from you, information about the source

 

You may also request from us the following:

 

• That we update any incomplete or inaccurate data about you
• Request that we delete your personal data in accordance with GDPR

 

You may request we action your rights by contacting us at Mellberry Ltd, Sophia House, 28 Cathedral Road, Cardiff, Wales, CF11 9LJ Or by emailing us at hello@ctybox.co.uk.

 

To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request.

 

International Transfers

 

Your personal data may be processed in the USA by the third parties we use. 

 

Where these transfers take place, we will ensure the same high standard of protection for your personal data at all times.

 

Security & Safeguarding Measures

 

All personal data collected is transferred and stored securely, using industry standard encryption protocols, and approved transfer mechanisms.  Please note however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.

 

Our team is trained on the importance of Privacy and Data Protection and will adhere to our internal policies.

How Long We Retain Your Data

 

CTYBOX only retains personal information for as long as is necessary.  For further details on our data retention periods please contact us.

 

Where you have consented to us to use your details for direct marketing, we will keep this data until you notify us or otherwise withdraw your consent.

 

Children

 

We do not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through our Services. 

 

Links to Other Web Sites

 

Our services may contain links to other websites not controlled or operated by CTYBOX. These links do not imply that we endorse these third party sites. We recommend reviewing those sites directly for information on their privacy policies.

 

Cookie Policy

 

A ‘cookie’ is a small text file sent from a website and stored on the user’s computer by the user’s web browser. Upon visiting a site that uses cookies, a cookie is downloaded onto your computer or mobile device.  The next time you visit that site, your device will remember useful information such as preferences, visited pages or logging in options.

 

Cookies are widely used to add functionality to websites, or to ensure they work more efficiently. Our site relies on cookies to optimise the user experience and ensure the sites services function properly.

 

We use Google Analytics to provide us statistics on website usage.  The only personal data divulged to Google is your IP address.  You can opt out of Google Analytics following the advice here - https://tools.google.com/dlpage/gaoptout

 

We may use third party marketing cookies to help deliver ads relevant to your interests.  These include:

 

Facebook – You can learn more about Facebook cookies and how you can control them at https://www.facebook.com/policies/cookies/

 

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies please visit https://www.aboutcookies.org.